Privacy policy

1. Introduction

Day One Education (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a safe and responsible way.

We respect your privacy and are committed to protecting your personal information, including information relating to students.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or engage with our services.

2. What information we collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Student details (such as year level or learning needs)

  • Any information you provide through enquiry forms, emails, or messages

  • Payment information (processed securely via third-party providers)

We only collect information that is reasonably necessary to provide our services.

3. How we collect your information

We collect personal information when you:

  • Submit a form on our website

  • Contact us via email or social media

  • Enquire about or enrol in our programs

  • Interact with our website (including through cookies or analytics tools)

4. How we use your information

We use your information to:

  • Respond to enquiries

  • Provide and manage tutoring services

  • Schedule sessions and communicate important updates

  • Improve our services and website experience

  • Send relevant information about programs (where appropriate)

We do not sell or share your personal information with third parties for marketing purposes.

5. Third-party services

We use trusted third-party platforms to help deliver and manage our services.

This includes platforms such as TutorBird, which we use for student management, scheduling, and communication.

These providers may store and process personal information on our behalf in accordance with their own privacy and security policies.

We take reasonable steps to ensure that any third-party services we use are reputable and handle data securely. We only share the information necessary for these platforms to function and do not provide personal information for unrelated marketing purposes.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored securely through trusted systems and platforms used to manage our services.

7. Access and correction

You have the right to:

  • Request access to your personal information

  • Request corrections if your information is inaccurate, out-of-date, or incomplete

To do so, please contact us using the details below.

8. Cookies and website data

Our website may use cookies or similar technologies to:

  • Improve user experience

  • Analyse website traffic and usage

You can adjust your browser settings to disable cookies if you prefer.

9. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Day One Education
📧 information@dayoneeducation.com
☎️ 0456 574 813

10. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.